Refund & Cancellation Policy
Thank you for choosing our AI-powered assessment platform. We are committed to providing high-quality services and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions regarding subscription cancellations, refunds, and payment-related concerns for all users of the platform.
By purchasing or subscribing to our services, you agree to the terms described in this policy.
1. Subscription Services
Our platform may offer subscription-based plans, enterprise solutions, licensing packages, or customized services depending on user requirements. Subscription details, pricing, billing cycles, and included features will be clearly communicated at the time of purchase.
Users are responsible for reviewing the selected plan and pricing details before completing payment.
2. Cancellation Policy
Users may cancel their subscription or service plan at any time through the account settings or by contacting our support team.
Cancellation requests will:
Stop future recurring billing cycles.
Remain effective from the next billing period unless otherwise specified.
Not automatically guarantee a refund for the current billing cycle.
Users will continue to have access to the platform features until the end of the active subscription period unless the account is terminated due to policy violations.
3. Refund Eligibility
Refund requests may be considered under the following circumstances:
Duplicate payments or accidental transactions.
Technical issues that prevent access to core platform services.
Failure to deliver subscribed services due to platform-related problems.
Unauthorized billing verified by our payment review process.
Refund eligibility is determined after reviewing the request and verifying the issue.
4. Non-Refundable Services
The following services are generally non-refundable:
Customized enterprise solutions.
Implementation or onboarding services.
Consultation or training sessions already completed.
Usage-based services already consumed.
Partially used subscription plans.
Services purchased during promotional or discounted campaigns unless otherwise stated.
5. Refund Request Process
To request a refund, users must contact our support team with the following information:
Full name and registered email address.
Transaction or payment reference number.
Date of purchase.
Detailed explanation of the issue or refund request.
Refund requests must be submitted within the eligible refund period mentioned during the purchase process or within a reasonable timeframe after the transaction.
6. Refund Approval Process
Once a refund request is received:
Our team will review the request and verify the transaction details.
Additional information may be requested if necessary.
Users will be informed about the approval or rejection status of the refund request.
We reserve the right to deny refund requests that violate this policy or involve misuse of services.
7. Refund Processing Time
Approved refunds will be processed within a reasonable timeframe depending on:
Payment gateway processing timelines.
Banking institution policies.
Credit card or digital payment provider procedures.
Actual refund timelines may vary based on the payment method used during purchase.
8. Failed or Interrupted Services
If a platform service is interrupted due to technical failures, server downtime, or system maintenance, we will make reasonable efforts to restore services promptly. In eligible cases, compensation, service extensions, or partial refunds may be provided at our discretion.
9. Chargebacks & Payment Disputes
Users are encouraged to contact our support team before initiating chargebacks or payment disputes with banks or payment providers.
Fraudulent chargebacks or abusive refund claims may result in:
Account suspension or termination.
Restricted access to services.
Legal or financial action where applicable.
10. Modifications to Services & Pricing
We reserve the right to modify subscription plans, pricing structures, platform features, or service offerings at any time. Such changes will not affect already approved active subscription periods unless otherwise communicated.
11. Policy Updates
We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on the platform and become effective immediately upon publication.
Continued use of the platform after policy updates constitutes acceptance of the revised policy.
12. Contact Information
For any refund, cancellation, or billing-related questions, users may contact our support team through the official communication channels available on the platform.